I had a direct debit of £33-85. Without warning of notification British gas took £200-73 out of my bank. I phoned and queried and £224-38 was returned to my bank. I was told this wouldn't happen again. Well it did. The following month another£200-73 was removed from my bank. I do have a smart meter, and am a priority customer. I also survive on a pension of £582-00 a month. To take out 6 times the agreed monthly amount on 2 separate occasions without notification or warning is tantamount to theft. This has left me in debt and unable to pay my rent this month. British gas thank you and by the end of this month it will be goodbye.