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Anonymous
Meter readers unable to read old dial meters correctly resulting in repeated call to customer services to correct. Being charged hundreds of pounds quarterly for 2 light bulbs on a timer. Text meter reading will not send. App doesn't work. Got through to customer services after 15 minutes and the call was disconnected after 30 seconds. Astounding inefficiency!
3 years ago
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British Gas has a 1.2 average rating from 3,024 reviews

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Alice, Customer Support

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