Dear British Gas, In July of this year, I had become so distressed with the constant calls from your overseas customer representatives I decided I could not cope with the amount of harassment they were causing me. To give one example, they called me over a dozen times after me hanging up asking them not to call back. For this reason, I tried to use energy provider that does not call me using a comparison service I then learned I am in a fixed contract until July next year with yourselves. I specifically and again on multiple occasions, explained I understood this and that I would be moving energy provider as soon as my contract ended. I have raised a complaint over the phone with yourselves yesterday and it was explained the issue lies with a third-party agent Bionic Services Ltd. I do not believe this is accurate. My personal information has been passed to an agent, without my consent. This is illegal. Please can you confirm that you can ask any agent that my information has been passed to, to be destroyed. I am told by yourselves that it is not your responsibility as the agent is the entity that is contacting me, however they are contacting on your behalf – therefore it is your responsibility to stop the harassment. As I explained to the customer service representative yesterday, if the harassment continues, I will take this matter further. Regards, Tobias