Avoid at all costs. I have a small care home and we had a new Boiler fitted by British Gas and took out a service plan. We called them out for a service and they condemned their own 2 year boiler and cut it off. Our residents all over 85 years old had no hot water. I called them numerous times to come sort out the problem. I complained now over 4 weeks ago. No one has bothers to reply to my complaint or call me. I posted on Twitter and Facebook. I get a message to PM them. I do and all they say is contact the customer service team, which I have and nothing. Avoid avoid at all costs. They really don’t care.