Like many people, we have now had our annual boiler service appointment cancelled yet again - for the third time. A fourth appointment has apparently been booked. If this fourth appointment does actually happen the service will be c.8 months late....however, I am assuming this 4th appointment will also be cancelled (either on the day...or perhaps no-one will bother to let me know). One gets the feeling (unsubstantiated I have to say) that the poor employees are being pressured to be deliberately misleading and disingenuous with customers about the reasons for this appointment chaos. But they are still taking the monthly direct debit, of course. Will people receive refunds for the money BG continue to take, whilst not being able to provide a service in return? Or compensation for the long term negative effect of a late (or non existent) service to a boiler?
3 years ago
British Gas has a
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