had The worst experience I've ever had. I suffer from a chronic illness and I find it hard to deal with phone calls and emails also . I requested last year to receive paper statements and if someone could do my meter readings neither happened. Couple of weeks ago my amount taken from British gas went from £120 to £200 without warning , I've had to give up work due to my health so money is very tight ! I spoke to multiple people for hrs over the phone I managed to get a refund from my bank as advised by British gas and to cancel my direct debit and to start it again after a week. To then have British gas take another £200 without a direct debit ! When I called about it I was told a manager would call me back within 2 hrs this has not happened and surely illegal? I feel completely let down and offered no help from this company at all even though they said they would , they say they are there to help people even on the message when you call , but they don't , they don't care what trouble people get in they just want all the money they can get.This has caused me alot of stress and upset not just from the money amount but from the shocking costumer care. DO NOT go with company !