Absolutely diabolical sham of a company. Shouldn't be allowed to call themselves British Gas as most of their agents are overseas. I finally got out a few months ago after having issues with them for 2 years or so. Truly don't care about their customers. Web chat is basically non exsistant,although the company use this as one of their methods of asking customers to get in touch. Email complaints not monitored blaming Covid. Other companies are managing to get back on track. The phone system is a joke. Agents hanging up when they not able to deal with complaints. Promises to call back but rarely do. Obviously BG get in touch when they are owed money. Just cannot describe how I felt when I needed to speak to them and no way possible. Reading reviews on here are shocking. BG should be taken to court and taken to the cleaners. Im now with 🐙 Energy and they are amazing. Fabulous, caring and delightful advisors. BG agents basically are not trained enough to deal with complaints. Maybe they should employ their agents from this country to help with unemployment. But no, its much cheaper to use overseas staff. What a joke of a company. Would put 0* stars if was able too. AVOID.