Having received another automated threatening letter despite proactively registering account as new occupier. My experience both last week and today has been one of high incompetence. The tone and demeanour of the call handler was infuriating and disrespectful, add to the fact I have been told twice today that she didn't register us despite spending close to an hour with her last week. I'm still waiting to speak to someone and pay my bill. I will leave British Gas as a consequence of their lack of ability, customer service and the ability to handle and receive or in fact answer calls. The automated processes which I reluctantly followed failed. Highly infuriated of the impact to me and will log a complaint with Ombudsman. AVOID BRITISH GAS at all costs!