Organised an appointment for an engineer for an annual service on my boiler and he cancelled due to a home emergency (ironic). Rescheduled and this time the engineer didn't even bother to turn up or call the explain. Have made a third appointment in two weeks now to see if this time they appear. The customer service is APPALLING! It's actually quite funny how bad it is, only one operator on the chat (Sachin -- don't call as it's bots who guide you to nothing except the opportunity to hang up on you) was any good. Overall, British Gas are not good for what they used to be the Rolls Royce of - servicing boilers. I'm sure there are plenty of others who are happy to help, especially smaller, local firms who would be keen to step in where British Gas can't be bothered to tread. Let's see