I have home care with British gas and have done for years now. But over the past few years we've had constant problems with anyone coming to service our boiler. Each time an appointment is made it gets cancelled. BG rang me to make an appointment for someone to service it in September and two day's later I had a missed call, when I rang the number bk the automated voice said it wasn't anything to worry about and no need to get in touch so I didn't. The day the service was arrange for no one came, when I rang they said I had cancelled it!! I'm waiting for someone to ring me now about my complaint. Company takes our hard earned money each month under false pretences. Looks like they'll be losing a loyal customer.