Engineer to sort out Smart Meter Monitor was supposed to come today. As a resolution between myself and British Gas because they did not turn up on 11 October 2021, this appointment was fixed yesterday, confirmed by Aiyesha who checked with planning who also confirmed it with Aiyesha for today between 1 pm and 5 pm. This surely shows that British Gas are incompetent at the provision of customer service and their promises are fruitless! I checked my account and there was no indication of any engineer's visit today and no way of tracking the engineer. As all British Gas customers should be aware, getting through to a human on the telephone is rather challenging and hopeless. I tried to call at 4:40 pm and was told there was around a 20 minute wait which basically means that my call would not be answered as British Gas seems to close telephone lines at 5 pm and customers would either be cut off or go around in circuit for hours and hours and nobody would answer. Sorry Aiyesha, whilst you are in the Smart Meters Team, as I was let down yet again (which has become rather repetitive), my feedback is ZERO. I do not do Facebook or Twitter so please do not ask me to contact you using that method. Kindly have the courtesy to email me. Again, I have had to take half a day off work for the NHS and, again, British Gas has misled and failed the customer. Well done in your appalling customer service British Gas!