Taken out homecare for a annual boiler service for £90 by direct debit online and changed my mind 1 week later well within the cooling off period of 2 weeks to cancel without charge, then trying to cancel the direct debit by ringing british gas waiting on phone for upto 1 hour without them answering and when they did answer once he had taken my details and i said about cancelling then the british gas guy said he is just opening his laptop and then he put me on hold and did not answer again after waiting another half an hour. Went to natwest bank and they said we cannot cancel direct debits and you have to contact british gas for them to cancel the direct debit. Still cannot get them to answer the phone despite waiting upto 1 hour. In the options when you ring and say cancel direct debit, nobody ever answers, but if i say "new boiler" it easily books you a date. The reason i cancelled the direct debit is to book an annual service it would take at least 7 weeks to visit me and when they contacted me they wanted to visit me to quote me for a new boiler instead and could visit me in days. Absolute joke this is and cannot believe british gas are getting away with this. Still is ongoing as of 14-10-21