I CAN'T BELIEVE BG STILL HAS ANY CUSTOMERS !!!! I have had my usually perfect credit rating wrecked by British gas's incompetence. I have written to them. Phoned them. Tried to pay a bill from beginning of 2020 but they said I owed nothing. After spending hours on the phone over several months. They finally found the bill which was for a previous address. So I paid it. I asked their final debt department to have the adverse credit entry removed. But they said I owed nothing and the previous agent should not have taken payment and they would refund me!!! I am now waiting for written confirmation but as usual no record has been emailed or texted as promised.