My Energy supplier went bust ,so o ofgem switched me to British Gas and on the 30/09/21 opted to go on a cheaper tariff Fixed price August 22v2 and was told it would take 7 days to change over , 15 days went by and I complained only to find out that I couldn't have this tariff even though it had been agreed by live chat to which I have a copy of the transcript , during my complaint I was offered another tariff and compensation of £20 I initially excepted as long there were no strings attached but because I would not drop my complaint as punishment the tariff was taken off the table. To finish none of this is my fault and after 16 days I want to leave this nightmare behind and have emailed Neon Reef a supplier I used to be with and it's a bit more expensive but there customer service is so much better than what I have experienced and I fully intend to go the ombudsman. Avoid this company. Regards , Mr Dawson very unhappy customer.