After a dispute with BG regarding confusing and unclear billing , received threats of extra charges and debt collectors. The billing mess was TOTALLY BG problem. So I made a complaint and was told to IGNORE the threats. After 5 weeks of NOT agreeing with the so called BG customer service and pushing hard to make my point about the bullying tactics that BG use , I paid my final Bill with agreement by the lady that had been trying to COPE with obviously , a huge number of complaints. Final Bill paid , complaint 'resolved' .... and then the Debt collection Agency letter arrives. Bloody JOKE is BG. Hopeless.