I took the service homecare plan out on the 10 October to cover the heating and boiler .I was told they gave me electrics and all drains and pipe work.after 7 days my shower started leaking the man came out the next day took one look and said he didn't have time to do the job and to call the company to rebook another appointment .When I called they told me I wasn't covered due to the shower not being fitted correctly.I called British gas and was told the same ,they took my money and because the job was more than a hour they made this lame excuse and said they would register my complaint but this won't get my disabled wife and daughter a shower .what a load of rubbish how can they make a contract on to not fulfill there obligations.