My boiler has broken and I have no hot water and so booked an engineer through British Gas Homecare. The first appointment was booked for a Thursday from 08:00 to 18:00 and I waited in all day but the engineer did not show up. I then booked another appointment for Tuesday the following week between 12:00 to 18:00 and the engineer did show up at 11:15. He said he needed to order a part for my boiler and that he would fit it in the afternoon of the following day. I rushed back from visiting my elderly parents in the morning so that I would be able to meet the appointment. Without warning the appointment was cancelled and re-booked for the following day. Again I waited in all day but the engineer did not show up. I then phoned the helpline and was on hold for 42 minutes. When I eventually spoke to someone they agreed there had been an issue and that they would try to arrange for the engineer to come and fit the part. Several days later and I still have not heard anything so I tried to re-book an engineer appointment but again no engineer came and my online appointment disappeared. Hopeless...