British Gas Homeserve -toxic - steer clear Have been with British Gas Homeserve for 10 years and they used to be ok. However, they don’t now have enough engineers to provide anything other than emergency cover for total breakdowns during the winter, when you are most likely to need them. After they missed a number of appointments, I found they if you wish to raise a formal complaint you have to write to them, as they don’t respond to emails. Laughably they refer you to their Twitter or Facebook accounts. I shall be terminating my contract and would advise anyone to steer clear of this disastrous company.