My service was cancelled and rescheduled for next year as they are under pressure to fulfill cancelled appointments. They the were the ones that made the appointment. The thing that gets me is they are still fitting new boilers and taking on new homecare customers surely fulfilling contracts that have already would be priority but then they couldn't care less about them I tried there live chat but as I was writing the complaint they cut me me off saying because of inactivity by far the worst company I have dealt with once they have your money they couldn't care less