Worst company and staff I have ever dealt with. Just had an engineer visit and at first he was friendly as we have two boilers and he said the other one might not be covered. He had a 30 second look at our second boiler, and whilst he did, I thought I would be nice and get him a torch. He told me to slow down and stop going so fast, all I was only trying to help. He wasn’t helping, didn’t suggest what the problem might be and just acted like he wanted to get out of the house as quick as possible. We have a smart meter that has Not been working for months, numerous calls to be told someone will look into it and told the engineer it’s not working and he just ignored me as he walked out the house. Then spent the next 5 minutes writing an engineer report to condemn a boiler that he looked at for 30 seconds (I have camera evidence of this) so how the hell can he condemn it in this time when all that wasn’t working was the pilot light would not come on. Actually, I realise now after speaking to other people that this is a common occurrence and all they are looking to do is get you to spend £10k on a new boiler that could be installed by much more professional people for half that cost. I can’t believe how bad this company is. Avoid at all costs and go to a company that cares.