It takes ages to get through to someone in customer services and 8 out of 10 times the line gets cut off. When you do finally get through to someone, they don't seem to have been trained properly to navigate British Gas systems and assist you. Even the ones that say they know the systems inside out don't record details of calls or give the correct information. They don't register complaints correctly and sometimes register them and then mark them as resolved.
Shocking company!
3 years ago
British Gas has a
1.2
average rating
from
3,022
reviews
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