They should be elected as the worst company in the UK. They talked me into getting a smart meter and messed up all at their back office end- somewhere in South Africa I understand, and it has been a week they can not get it sorted. I am on emergency credit there is no body to talk to each telephone call lasts at least 1 hour 15 minutes (30 mins of that passed waiting for someone to pick up the phone!) and they often do not resolve the problem. So the next day you start all over again. A real mess... Where is the management in this company? I tried calling them, messaging them via live chat, used their online system etc... none of them work.