Service booked for 29th Oct, first one since April 2020. On the 28th Oct I received an email confirming the appointment for the 29th. At 4pm on the same day I received the email (28th Oct) I had a phone call cancelling the engineers vist the following day. The reason given were emergencies, which I can accept as we all have had these, but when I was told the next appointment I could have was the 28th Dec I was and am furious. There will always be emergencies, so how many times will my next supposed appointment be pushed back due to these? I was inconvenienced taking the time off to be present for the engineers visit and will have to do the same again in Dec, IF the engineer is free enough to get to doing my service or will I get another cancellation at the eleventh hour like recently. I have paid my money and feel cheated and sidelined. Absolutely disgusting, and British Gas are on television advertising Homecare as such a wonderful service they can provide. They are having a laugh,the facillity isnt worth a light and I feel they owe me for not proving service they promised and I have paid for.