One star is to good for this disgraceful company, My mother in law has been left with no heating or hot water for 5 days and for 3 days we have been told the engineer is attending next day but has not turned up when I called Friday I was told he would attend Saturday when I called Saturday I was told y Mr Hall in dispatch parts were on the van and engineer wasn't in when I called today I was told by haj they were waiting for the parts clearly contradictory statements clearly one of these people are lying and just fobbing me off with excuses in the meantime my mother in law who is vulnerable with numerous health conditions and classed as a so called priority has again not had her boiler repaired for which she pays for a home care plan , this is totally unacceptable haj told me to buy electric heaters how disgusting how does he expect her to pay for numerous electric heaters running 24 hours a day and how does he expect her to wash with no hot water its November and to leave a vulnerable person in this condition is beyond belief totally shameful there is no excuse for this british gas should be made accountable for the way they are treating customers