On the British Gas website it states Unlimited callouts I booked a call for a repair to my central heating and had to wait 2 weeks Then on the day before the engineers visit the appointment was cancelled by British gas and re arranged for 15 th November Approximately 30 days from when I initially requested for an engineer to visit I would therefore suggest the claim of Unlimited call outs is incorrect and breaks the Consumer Rights act 2015 Put simply if it takes 30 days to attend my property then by no stretch of the imagination can it the said that British Gas provide unlimited call outs The call outs are limited by there inability to visit my property in a reason able time