Last Wednesday our boiler stopped working. I went on the homesrrve site to book an engineer I checked the tick box that said I had no hot water and no heating. The first available appointment was 6 days later. Reluctantly I booked it. No hot water or heating for a family of 5 for a week. Today the engineer was due sometime between 8am and 6pm. All day texts your engineer is on schedule come 6pm no engineer but 6.04pm a call from the help desk. Sorry the engineer was running late he would be there by 8pm. 8pm came and went from 6.04pm till now 9.30pm nothing no call text nothing. Just no engineer. You know tomorrow I will have a fight to get an engineer. Fast to take your money. Slow to do anything else.