Was forced to switch to British gas after my provider when bust. No night supply on day of switch. Customer service answered after 25 minutes, spent an hour trying to convince a person in South Africa to send an engineer. He said my smart meter was not supported by BG and exchanged it 2 days later for an older model. I was without heating and hot water for 3 days because BG can't be bothered to check if they can supply a service.
BTW compared to my previous company BG are charging
Day rate +100%
Night rate +30%
Standing charge +25%
3 years ago
British Gas has a
1.2
average rating
from
3,022
reviews
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