Have previously had nothing but praise for BG who have serviced the boiler in my High Street offices for years so god knows what has gone wrong to make them such an awful company now. Didn't know they were as bad as I have discovered by reading all of the following reviews!! Annual Service booked in September, engineer didn't turn up, no contact to say why, to cut a long story short rebooked a further two times and again engineer didn't turn up and again no contact to say why! Spoke to lady who was very nice as she said she dealt with booking the engineers' appointment and one was booked for today and gave her a window of between 9am and 4pm for him to get here. At 3pm no sign of the engineer even though I managed to get through at lunchtime and bookings confirmed engineer would be here mid afternoon guess what for the 4th time no show. Got through on phone and told I was being put through to bookings after hanging on for over 40 minutes I hung up and emailed their Credit Control asking for a refund. I have spoken to this department before and they are good, pity the rest are don't follow suit. Must be something really drastic wrong at BG for them to move from a brilliant company to a complete shower!!