Was with BG for a number of years.Since May 2021 I have had nothing but problems with my gas and electricity meters.Have spent hours on the phone to them being told a load of lies phone just put down.Told they are not sending engineers out because of covid which was untrue.When the came out fixed flauty meter.Then came back out a few weeks later to put new meters in so could pay DD.Done the electric meter but had problems with gas meter so put me back on card meter.They cancelled both my DD.Then came back out a month later and put another gas meter in still had credit on old meter which the engineer said they would credit me which her wrote down.Had to set up DD again .Was told They could not set them up as I was a month behind as I had cancelled them,When it was them.When I did get them set up they took money from my account at different days to what I wanted.Then they said with the last meter They took out with the credit on it that they could not find the paperwork for it.In the end I had enough and I have now gone to another supplier with a cheaper rate then BG.Same on you BG for the way your customer service treated me and I hope the money which you have not refunded me from my meter puts your profits up more.