Simply terrible, they've left my tenants without hot water or heating for a week. There are small children in the house and so I've put them up in a hotel whilst British Gas continue to delay fixing the problem. Worst still, they lie about arriving at the property but no one being there (they do not call me or the tenants to check). It takes too long to speak with someone and when you do they simply don't care. You're better off calling a local provider than using these expensive cowboys. I have numerous properties looked after by another provider and will never use British Gas again.