Easily the worst experience I've ever had with a utilities company. I was, for my sins, transferred to BG after People's Energy went bust. First they didn't set up our account properly so we couldn't login to give a meter reading. We went through the forgot password facility and reset the pass, but it still didn't let us in. We tried to call, but never got near them. It was always a 30-45 minute wait time - that was if you managed to get through the labiryntine "press X for Y" menus that actually led you to a human. As a supposed alternative we were invited to use their What's App service. This is just another bot-based facility that can, in theory, to those who are very lucky, lead you to chat with an actual human. We waited over 24 hours for a reply; when eventually someone did, they completely missed the fact we'd attached our meter readings to the previous message. When I pointed this out, it seemed to end the chat, and we were returned to the beginning of the process, with the labiryntine menu system. We never had another message from a human. Honestly, it's like this company has been designed to frustrate. It's laughable that these cost-saving What's App systems are intended to make things easier and streamlined, yet just lead people to be annoyed and not ultimately get the help they need. Remember when you could just talk to someone and they'd sort your problem out? There's probably a reason intelligent extraterrestrials haven't visited earth yet. They look at the likes of Trump, Brexit and British Gas and probably think there's far more intelligent places to visit. Good job, British Gas!