I wouldn't even give this company 1 star if I had a choice. They are an absolute joke!!!! Never have I dealt with a company that is so poorly managed, the customer care team have no clue what they are talking about. They are absolutely useless. They lie to you non stop and tell you an engineer will be out to fix your metre by 6pm. Please call back if no one turns up. So we did.. Shocker offices are now closed over the weekend. Weve been left for 9 days with no hot water or heating and 2 young children in the property.. one has asthma serverly. We were told we were priority due to this.. I have now been on the phone to a customer 'care' advisor for 2 hours!!! He isnt answering any of my quetions..he keeps putting me on hold whilst im half way through talking. I have asked over 20 times to speak to a manager. He is telling me one isnt available yet I can here her in the background telling him what to say..he has asked me several times why I need to speak with a manager. I have told him 4 different reasons and have said can you answer or resolve those 4 questions.. he has said no.. I have said well there you go then I need to speak with a manager. I will be leaving british gas this afternoon and moving to another company. This company is a joke and should not be allowed to trade. And to top it off.. they have taken £3.60 over 2 days off of our credit amount.. how ???? How when we have had no use of gas ?!!!!