Terrible. I needed a simple one off quote that you can't get via the website cos they just want to sell you the monthly packages. I tried to call and was instantly put 15th in the queue. After almost an hour I hadn't moved very far so decided to try the live chat on the website, they were close (it was before 4pm?) So redirected me to the WhatsApp chat. The whatsapp automated chat asked me the same question 3 times in a row, ignoring each response, then redirected me to the call center. Brilliant. Tried again the next day, was in another phone queue and didn't have the whole day to stay on the phone. So tried the live chat via their website again, this time I got through to a person, but it took them 5-10mins to get a reply every time, they explained it was because they were working from home and the systems freezes. Each time I asked the same question, for the one off quote I needed, 5-10mins I got an apology for the wait and then another wait, this person didn't simply think to stop apologising and respond to my actual question. Finally after 40plus minutes of the text chat I was quoted £150, which I had paid £45+vat last year with British gas, I expected the price to have gone up, but not that much, so I questioned it. I was advised there was no discounts, but I could sign up to their monthly scheme which would get the job I needed done, plus something I didn't need doing and cost me much more than the £150 I was just quoted. I replied I would go elsewhere cos it's the most expensive I've been quoted. Next day the WhatsApp message chimes in. Asking me those same questions I'd been previously asked and had answered multiple times. I responded I'd had my quote and gone elsewhere. Then I got an instant reply that the cost of the job would be £95. Not what I was quoted yesterday, but still one of the most expensive quotes I'd received. Again I said I'd booked with another company. The WhatsApp chat then continued to send me repeats of the same automated questions over and over again. I've had to block them.