The worst company ever!!! I have had to call them 5 times due to an error in my metre and having to manually putting my gas and electricity on my metre every time! This is not acceptable due to the company boasting about smart metres they wanted to put on customers when it’s stess every time I top up I call the company wait in a queue for over one hour then be told there is no mangers available?! Being a manager myself I asked them what would be the procedure if anything was to happen during work hours? She stated they would wait until the next day for a manager?! Never heard of that but Ok that does not sound professional at all. It’s the simple things that make this company lose money. British Gas need to hold a meeting and think how to improve there service as the reviews are awful.