British Gas home care?? The boiler broke down, no central heating/ hot water. It took five days for an engineer to come out, ten minutes later it’s all fixed even though he didn’t have the replacement parts he felt would rectify it?? I asked does it all look ok have you serviced it?,”no, go online for that” . Ten minutes after he left it broke down again .Tried to speak with british Gas over the phone ,near impossible!! finally got through was put on hold whilst they chased up the engineer then cut off . Phoned through again , (2hrs)finally spoke with somebody who said they couldn’t get hold of the engineer but I should try turning it on and off again.. earliest booking in three days , so over a week now! We pay around £400 a year for home care , due to the pandemic? The boiler and central heating hasn’t been serviced in two years and when you finally need the cover this is what you are provided with. Extremely systemically poor service ...steer clear!!