What an absolute shambles..customer service a massive disgrace...whilst waiting for a phone reply..if that is you are fortunate to have not already been cut off by them.!..the automated tells you how an agent will be able to help you..lol..but forgets to mention ..that is IF? you ever get to talk to someone .. that it is more than likely they will just disappear from ur call ..as they do not have a clue how to sort ur problem..so just leave you hanging until you finally give up..As for...CHAT.. requested transcript..nothing forthcoming..likely because it included an apology for their incompetence..and highlý unlikely they would want that to be available in writing to a customer!!!