First our annual boiler service was cancelled on the day it was due to be carried out and a new appointment made over three weeks later which was kept. A problem with the boiler which was due to be fixed as part of the annual service did not resolve the problem. Arranged foe a service call. given a date over three weeks away. On day of appointment contacted by British Gas who cancelled the appointment and made another one, yet again over tree weeks away. On day of second appointment British Gas again cancelled and made another appointment almost 4 weeks away. When my Service contract expires I will not be renewing with British Gas as they seem incapable of keeping an appointment. In my experience very poor customer service.