At 4.30am we realised that water was coming through the loft hatch, we called British Gas who finally attended our home at 12 noon (some 24 hour emergency service that is!) He informed us that the contractor that British Gas sent to our home 2 months ago completely bodged the job of replacing the safety release valve on our boiler. He clearly could not get it in properly so wedged it in place with a piece of sawn off pipe, image below. This was an accident waiting to happen, all confirmed by a British Gas own engineer. Because of his incompetence I have a ruined carpet and water damage to 4 rooms. Despite two calls to your team requesting help (including an electrical safety check) no one has fulfilled the promised call back. I am simply aghast at this disgraceful attitude, I am sure that British Gas would love for my insurance company to pick up the bill for the damage and for I to pay through the nose for years afterwards for daring to claim. This is completely down to you so do the right thing and contact us, a “please message us” standard response is unacceptable, do the right thing otherwise I will see you in court!