Absolutely shocking. Don't bother & pay extra on your buildings insurance. Phoned them on Tuesday14th Dec 2021 An engineer was booked for the following Tuesday, however since then my kitchen ceiling is leaking, i have no Heating or water So i called them on 3 occasions and for some reason each call was ended half way through conversation, until i phoned again and asked for their name. An engineer was booked for this morning Sat 18th, i contacted them just to be sure they were attending because i was advised by a friend that they don't turn up. The customer services representative informed me the appointment wasn't booked in, but someone will come this afternoon. I have just received a phone call from the same advisor that the engineer cannot come today. I am disabled and cannot get out the house and I'm sitting here cold with no hot water and a damaged kitchen ceiling. And i cannot use the light switch.