I called British Gas and was cut off half way through the conversation. Wish I had read the reviews before having a new boiler fitted, waste of money, had four hours of misery while it was being fitted. Engineer didn’t know how to connect me to Hive which they had fitted and when I rang British Gas the next day (because we had no heating) I was told to ring the engineer myself, what a joke, supposed to have a five year guarantee. I had to get an independent person to connect me to Hive just to get the heating/water working. Mess they left was unbelievable, I could go on but it looks like it’s the norm for British Gas after reading some reviews. Don’t touch them with a barge pole, they can talk the talk while selling to you but once they have your money they don’t walk the walk.