BGS customer; booked an appointment for a faulty cistern start of November. Earliest appointment they would come out was 4 weeks! Fine, covid, priorities, etc. The day comes and goes, no word from dyno, no engineer, no call from their office. Nothing. Complaint made to BGS, appt rebooked for another 3 weeks later (21st Dec)! Afternoon of the day, left a voicemail from their office, appt cancelled and rebooked for 6th Jan. I call BG and complain. Rebooked for 22nd. Afternoon of 22nd, call from the dyno office, cancelled again and moved to 6th Jan. So we will be 9 weeks into the process and zero faith the plumber will actually even show up on the 6th of Jan. In addition, the last 2 years in a row I've had to call in and complain to ensure my boiler is actually serviced in a timely manner by BG Services, instead of leaving it up to 18 months between services (used to be 12, this has been changed without consultation over time), putting our families lives and property in danger. BGS Homecare used to be a great product, it's now a total shambles and not worth a single penny, indeed it's currently costing me (money) and the environment (in wasted leaking water). Moving forward I will be putting that money in a savings account each month instead and using local tradespeople. What an abysmal state for a once great services company to reach...