Had a faulty carbon monoxide detector which resulted in our gas supply being switched off - no complaints whatsoever with the service provided by SIG which was excellent - unfortunately the opposite as true when it came to British Gas. I nitially was told it would be two weeks before an engineer could visit but that was then reduced to 8 days meaning that we had no heating or cooking facilities. Unable to speak to anyone in person and felt that the chat service was totally unaccepable. Arranged to have a local gas engineer check out our appliances and am presently trying (unsuccessfully) to contact someone to cancel our home care cover which we have had for more than 20 years. Would definitely urge people not to deal with this company any longer as the level of service offered has deterioriated dramatically