This company is a disgrace. I purchased a property with the intention to rent it out so live 300 miles away. It currently has top up meters but I requested these be changed to credit meters. I spoke to several agents in South Africa mid December - most of whom don’t know what they’re doing or talking about - and the engineer is arranged for today, 3 weeks later. Yesterday, I received an SMS with a top up code. The agent has mistakenly arranged for another top up meter to be installed, despite my having passed all the credit checks. I was told yesterday that the engineer can’t be contacted so that s/he can fit the correct meter but I can change the mode once this one is fitted. I’m still not sure if this is true. Added to this, back in December when I set up my account the agent in SA entered my email address incorrectly so I wasted a day of my precious life trying to sort that out :(((((