Call Centre in South Africa and no-one there seems to understand anything you say to them. I’ve made three calls to try to get them to fix a faulty smart meter but have made no progress: first person told me to ring back in 28 days. 28 days later secon person told me they’d try to fix it remotely and would call me back a week later. They didn’t and meter stil faulty. Called again today and adviser told me he’d put me through to smart meter dept. After being put on hold for 10 minutes someone in a completely different dept answered. At that point I gave up and submitted a complaint through website. Avaoid this appalling company at all costs. I was with the excellent People’s Energy before they collapsed. No comparison!