I was moved to British gas after People Enery went into receivership. I have been trying to set up a direct debit to pay my bill yet still not been able to. When you phone they do not answer or move you from department to department and then you suddenly get cut off and have to start the process all over again. I have come from a company that had a high customer care to a company that do not care about the customer. Last time I spoke to an adviser they told be that I could not set up a direct debit as my electric smart meter is not working this time my gas meter is not working?