This company needs to be shut down as they do not serve customers at all. They never answer their phone line. Managed to get through twice in their months after about 45 minutes listening to music, get an agent who I have difficulty understanding, can not understand strong accent and crackling line. Plus they couldn’t understand my accent so having to constantly repeat slowly information. After laboriously giving all information and details trying to find out what is happening with my transfer from Peoples Energy (who were amazing!) agent tries to make me accept a smart meter, then to get a prepayment meter, I am like what is happening here?! Then line gets cut off. I eventually managed to talk to a third lady when cut off again but they did ring me back but honestly talked such gobble de gook I am none the wiser to what I have being bulldozed into as a contract? It’s like they have a script they stick to and are unable to help me! I have the app - doesn’t work!