The service we have received from British Gas has been absolutely appalling. If you are thinking of taking out a Homecare package with them please do not bother. You cannot book an appointment online as they are always not available, the live chat cuts you off and then you speak to somebody you are likely to have to wait 6 weeks for a service and then they cancel it on the day. This has happened to me twice now. Also when we have had no hot water we could not get anybody out for 2 weeks (originally it was 4 weeks). There must be a better provider to service your boiler (who might actually turn up in a timely manner). I am paying £45 a month for this service, I really wish I had not renewed but at that point I was still waiting for my service. Feel sorry for the Customer Service team on the phone, as they have to deal with the brunt of some very irate customers.