If there was a -5 you would get it! Well done again for being the WORST ENERGY SUPPLIER IN THE COUNTRY!! Honestly, I’ve asked repeatedly for a smart meter and pay as you go electric and gas- as a new customer, this is what I signed up for. But British Gas make up their own mind and now I have one prepayment meter, one pay monthly and NO smart meter!! Well done to you British Gas, is it that difficult. Because I DON’T want a pay monthly account, I need to speak to you, you have now put negative markers on my credit file. DISGUSTING! I’ve asked you again and again and again for a smart meter and gas and electric on pay monthly! Seriously how difficult. I swear I’ll put this story everywhere I feel like contacting the papers and I’ll be contacting the ombudsman!! It’s not like I can ever get through on the phone lines - I’m sure if I plaster it all over every review site and Facebook, Instagram and Twitter, you might listen!!