A total shambles - use another provider!! After confirming our move in date to our new house and selecting a tariff it was relayed to me over the phone that my account had been set up and the transfer from the previous tenant would commence soon. No further details from me required. My bank details were taken and a direct debit set up. Two weeks on, and my account is apparently incomplete and no records of my payment had been taken. Fighting an uphill battle to connect with the British Gas team, the website was co stand under maintenance and customer service e queries via the phone went either unanswered or were cut off once the call agent explained the system was failing. How hard should it be for a company to want new customers? It is almost an impossible task to join this service. The online platform is severely flawed and it’s staff are poorly trained. If I could give minus stars as feedback I would.