Absolutely shocking! Unlike other energy suppliers, British Gas do not adjust your bills, which has left me over £150 in debit. The customer service on the online chat is totally apalling - no idea how they get away with calling it customer care! I have wasted 2 hours to be passed from one person to the next, and the agents transfer the conversation without excusing themselves and without any explanation. Home Service is also a scam! Had a plumber out to fix a leak underneath my toilet. There was a wooden access point underneath the toilet but the plumber, destroyed all the surrounding tiles, which customer service assured me was covered. My bathroom was left in an absolute state, and the whole flooring now needs replaced. It was not covered and the plumber even left his empty can of juice! So unprofessional! STAY AWAY! I would give ZERO stars if I could.